Worten electrical store angers expats with faulty goods

Published:  18 May at 6 PM
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Tagged: Spain, USA
One of the biggest electrical chains in Spain have angered a couple of expats after they refused to issue a refund or to replace faulty items.

Both men said that the customer service was non-existent at Worten’s Fuengirola and Marbella stores after appliances they deemed as useless arrived either broken or became faulty quickly.

Expat Benehavis resident, Mike Hodge, 49, was dumbstruck when a fridge costing €1,200 arrived with its door broken. He said that when he was told he would have to pay for the shop to fix the fridge he had never even used he nearly exploded and that he was upset that he was made to feel like a criminal even though he previously has spent thousands at Worten.

Jeff Lewis, 43, who is based in Marbella bought a €2,200 Samsung television only for the sound to fail within a month. He said that neither Samsung or Worten would take responsibility for the faulty TV and that the staff at Worten shouted and swore at him when he tried to approach them about the problem.

Both of these complaints have no been filed against the Portuguese company, which has been receiving multiple other complaints from unhappy customers on a Facebook group named Expats Warning & Information.

Two years ago, another expat smashed his recently bought printer on the shop floor after he lost his temper with the same electrical chain due to the poor customer service.
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