Expats planning to sue Ryanair for ticket price refunds

Published:  21 Apr at 6 PM
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Tagged: Spain, Money, Jobs, Euro
Expats in Spain’s favourite expat havens are gearing up to take Ryanair to court.

Expats living along Spain’s Costa del Sol and Costa Blanca regions as well as visitors trapped following the coronavirus outbreak are preparing to start legal action against low-cost carrier Ryanair. Passengers whose flights were cancelled due to the virus outbreak are furious over the airline’s policy of issuing credit notes with 12 months’ validity rather than cash refunds.

Those who accept the credit notes could be forced to wait for their money back until the current covid-19 crisis is at an end, with angry customers also wondering what will happen should the credit notes run out before the virus is finally defeated and normal service is resumed. Other are concerned Ryanair may be forced into bankruptcy due to the anti-virus measures at present in place.

Many of those affected have now lost their jobs due to to the virus’s effect on the hospitality trade, with one telling reporters he’s just 10 euros in his bank account whilst the airline are refusing to refund his €368 paid for his flight. Because he paid by debit card rather than credit card, he’s not able to have the bank reverse the charges.

Another British expat living in Spain but working in Belgium returned to Spain for a short holiday only to have her return flight cancelled. She’s now lost her job as she can’t return to Belgium, and can’t get her payment for the cancelled flight refunded. She told reporters she’d been sent a flight voucher, but now has no income and needs the cash refund to buy food.

Another expat working as a financial expert in Torreblanca said the issue is a total disgrace, recommending a small claims court summons costing around £80 to process. How he expects those desperate for a refund from the airline to pay for a court summons isn’t clear, but he’s right about the disgrace. One group of disenchanted Ryanair customers are planning court action but, whilst the wheels grind slowly, those who need the refund to pay bills and buy food are likely to be disappointed.
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